諾摩蘇豪酒店-住客評論

Guest（Business traveler） 2026-02-01
Staff were incredibly friendly. 5/5 service. In terms of the room itself, it was quiet. Great view. However, room needed to be renovated. The headboard on my bed looked like it got into a fight with a lion. Leather was ripped and scratched. Pretty gross to look at. White marble tiles in the shower were also looking yellow. The room is showing clear signs of age. Hope hotel management makes a design to give them a refresh asap.
酒店回復：
We’re so glad to hear that our team made such a positive impression and that you enjoyed the quiet room and the view! We do hear you on the condition of the room; your notes about the headboard and the shower tiles have been shared with our management team as we continue to plan updates. We hope to welcome you back soon and show off some of the refreshed spaces.Until next time,Carla CarvalhoDirector of Front Office
Guest（Family） 2026-01-01
Room layout was great, had the queen with pull out double, nice bathroom and floor to ceiling windows. Only complaint was 7am lobby coffee was late!
酒店回復：
We’re so glad to hear you loved the room layout, those floor to ceiling windows really do make the space shine, as well as the bathroom setup and added flexibility of the pull out. It sounds like the room worked beautifully for your stay. We do regret hearing that the lobby coffee wasn’t ready right at 7am, especially when that morning cup is non negotiable. Thank you for sharing the note, and we hope to welcome you back to NoMo SoHo for another stylish stay soon. With gratitude,Carla CarvalhoDirector of Front Office
Guest（Business traveler） 2026-01-01
This was my 5th stay in 6 months. It is because the staff make me feel like home. Special thank to Jasmine!!
酒店回復：
We truly appreciate you choosing to stay with us again here at NoMo SoHo. Knowing that our team continues to make you feel right at home means so much to us. A special thank you for the love shown to Jasmine, she’ll be thrilled to know she helped make your experience feel extra welcoming. We can’t wait to welcome you back again very soon. All the best from Crosby Street,Carla CarvalhoDirector of Front Office
Guest（商務旅客） 2025-12-01
We arrived at 9:20 just when the restaurant and bar closed. They have $35 credit towards restaurant , which obviously we could not use. In the morning I was able to buy coffee in the cafeteria and sandwich, which took 15(!) minutes to prepare. We also had lunch on our way back, which was below average and could not apply the rest of the credit , so we lost some money. I think this is a kind of the dishonest way of bumping up the price of stay. Did not like it. Rooms were OK, but overall this hotel does not deserve 4 stars as advertised.
酒店回復：
Dear Guest,It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.With gratitude,Carla CarvalhoDirector of Front Office
Guest（獨自旅游） 2025-12-01
the best location, the best neighborhood, very friendly staff and very nice hotel in nyc
Guest（其他） 2025-11-01
I asked if there was a line since there was a gentleman standing at the counter, the agent asked if I was checking in, I said yes and she said have a seat, I'll call you up. But when another gentleman came in, he walked straight up to the counter and was checked in immediately! Mind you, there was another agent at the counter who offer to help me, notice we were waiting and went straight to helping the gentleman who walked up. The rooms were dirty, headboard tattered, curtains not close all the way so the sun would pierce the room in the early hours, tattered carpet, no blowdryer, slippers, robe, fridge, and dirty cabinets.
酒店回復：
Hi there, just wanted to say we are truly sorry to hear about the issues you experienced during your stay with us. What you noted regarding your check-in process and the cleanliness of your room are truly disappointing to hear, and we will be addressing these instances with our team to ensure a smoother experience for all guests moving forward. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. We are very grateful for your patience and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Until next time,Vincent PiroGeneral Manager
Guest（商務旅客） 2025-08-01
位置優越，酒店服務很好
酒店回復：
So glad you enjoyed your stay - we are hopeful to see you again
Guest（獨自旅游） 2025-08-01
This place is in a truly excellent location, making it incredibly convenient for both relaxation and exploration. What really sets it apart, though, is the warm, welcoming atmosphere created by the family-run staff. They are not only professional and attentive but also genuinely kind, going above and beyond to ensure guests feel comfortable and at home. Whether you’re traveling with loved ones or just looking for a peaceful getaway, this is the kind of place that makes you want to come back again and again.
酒店回復：
So glad you enjoyed your stay - we are hopeful to see you again
Guest（獨自旅游） 2025-05-01
房間挺小巧精致，特別喜歡他們的餐廳，很有氛圍感
Guest（商務旅客） 2023-10-01
Cute hotel, great staff!

諾摩蘇豪酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2026-02-01

Guest（Family） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（商務旅客） 2025-12-01

Guest（獨自旅游） 2025-12-01

Guest（其他） 2025-11-01

Guest（商務旅客） 2025-08-01

Guest（獨自旅游） 2025-08-01

Guest（獨自旅游） 2025-05-01

Guest（商務旅客） 2023-10-01

客戶評價由實住客人提供的真實點評